Atkinsons Solicitors is committed to providing quality legal advice and client care.
If you are not satisfied with any aspect of our service, then in the first instance, please speak to the person responsible for your matter and if any issue remains outstanding to Mr David Alan Trott our Client Care Director or if the complaint relates to Mr David Alan Trott to Ms Carly Wilsher our Associate Solicitor.
They will obtain your file of papers and assist you with any concerns you may have.
Mr Trott/Ms Wilsher will aim to let you have an initial response within 14 days of receipt of the complaint and a substantive response 28 days thereafter.
A copy of our Complaints Policy is available upon request,
If we are unable to resolve your complaint or if you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at: P O Box 6806, Wolverhampton , WV 1 9WJ (http://www.legalombudsdman.org.uk) telephone 0300 555 0333; email: enquiries@legalombudsman.org.uk to consider the complaint.
Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or from 1st April 2023, within 1 year of the act or omission about which you are complaining occurring (or if outside of this period, within 1 year of when you should reasonably have been aware of it).
Some clients may not have the right to complain to the Legal Ombudsman, for example:-
Most businesses (unless they are defined as micro enterprises); o Charities or clubs with an annual income of more than El million; or o Trustees of a trust with asset value of more than Elmillion
In the event of a dispute about our fees you may also, of course, have a right to object to the bill o by making a complaint to the Legal Ombudsman; or
by applying to the court for an assessment of the bill under Part I l l of the Solicitors Act 1974.
Mr Trott/Ms Wilsher will, in any event, discuss these matters with you when dealing with the complaint.