We hope that you will not wish to make a complaint since we seek to provide a quality legal service and client care.
In the event that you do make a compiaint we will:-
- Seek to investigate the complaint fully and respond to you in writing in accordance with timescales set out in the Complaints Procedure;
- Seek to deal with your complaint as fairly and objectively as possible;
- Seek to ensure that you feel that your concerns have been addressed;
Seek to resolve matters with you without need for further action.